Ways to get in touch
You can contact us using our Online Account portal, phone, email or by writing to us. Expand the boxes below to find out more.
You can use your Online Account to check your rent account and make payments, book and manage repairs, update your tenancy information, access online services and use our contact forms.
Our app for Online Account is also now available for free download. It makes managing your home easy. Download today from the Apple App Store or the Google Play Store. Search 'Southern Housing Online' or click the links below.
You can email us at hello@southernhousing.org.uk
We aim to respond to emails within five working days. If your enquiry needs input from a specialist team, we’ll keep you informed of this and will let you know when you can expect to receive a further update.
We do not accept service of legal documents by email. Please send them by post to the address shown below.
We’re available from 9am to 5pm Monday to Friday (excluding bank holidays) on:
0300 303 1066
An out of hours service operates outside of these times for emergencies.
We may take longer to answer calls during the lunch period between 12pm (noon) and 2pm, as this is our busiest time.
We’re here to support you, and we want every call to be respectful and positive. Our colleagues are committed to helping you, and we ask that they're treated with courtesy. We understand things can be frustrating at times, but we don’t tolerate abusive or discriminatory language. If this happens, we will end the call.
If you’d like to write to us, you can send a letter to the following address:
Southern Housing,
Building 800,
Guillat Avenue,
Kent Science Park,
Sittingbourne,
ME9 8GU.
Southern Housing is committed to providing a safe and respectful environment for everyone. Harassment, bullying, abusive, or inappropriate behaviour towards our colleagues will not be tolerated. We reserve the right to restrict or cease communication where such behaviour occurs. Read more in our Unacceptable behaviour policy.
Languages and alternative formats
We want everyone to feel comfortable contacting us and using our services. Here's how we can help:
- Using British Sign Language (BSL)? Read more about our free BSL video service.
- Prefer to speak using another language? Tell us when you contact us and we can arrange.
- Can we adjust our services further to better support you? Read more about the alternative formats available.
Related information:
Have you received a Section 20B notice from us in the post?
If yes, here are the 3 things you need to know:
- This isn't a bill
- You don't need to make a payment now
- The amount shown in the notice you have received isn't your individual service charge.
If you have further questions or want to find out more please read our guidance for further information.
Read our guidance
Your feedback helps us improve
Have you had a call from 020 8150 8810? This is our Survey Team reaching out to ask for your feedback. This is NOT a scam. We select residents at random to take part in surveys to find out what's important to you, where we need to do better, and how we can make improvements to our services.
Find out more about surveys