Get in touch with us at HHGPS

There are lots of ways to get in touch with any enquiries you may have.

If you are receiving a pension and you have a query about a payment or payslip, please contact: 

Angela Shipley - Senior Payroll Officer
Southern Housing
Building 800,
Guillat Avenue,
Kent Science Park,
Sittingbourne,
Kent,
ME9 8GU

For all other questions about the scheme and your benefits, please contact the administrator, Mercer, using the details below:

• Online portal: www.contact.mercer.com/blue
  
  
• By post:
  
  Mercer Ltd
  Post Handling Team
  Maclaren House
  Talbot Road
  Stretford
  Manchester
  M1 4DZ
  
  
  
• Phone: 0131 203 2817.

 

Complaints & disputes

We hope that all queries and complaints can be resolved to your satisfaction with the administrator. 

However, where this is not possible you can use the Trustee’s formal dispute procedure to take up the matter with the Trustee.

Privacy notice:

You can find out how the Horizon Group Pension Scheme Trustee uses members' personal information in our Privacy statement here.