Did you know the housing regulator introduced a new set of Tenant Satisfaction Measures in April last year? You may hear them shortened to TSMs.
We’re required to ask a sample of residents how they think we’re doing against these measures. We do this via a telephone survey.
The survey asks about resident satisfaction with repairs, safety, neighbourhood management, complaints and more. The results help to highlight what’s going well and where we need to focus on improvements.
We’ll be sharing the first year of TSM results with the housing regulator soon. We’ll then publish the results on our website and in the next edition of the resident newsletter.
In the meantime, if you’d like to find out more about the Tenant Satisfaction Measures, watch this short video.
