Last year we shared information about the Tenant Satisfaction Measures (TSMs) with you. The TSMs are a set of measures that tell you how well we’re doing at providing quality homes and services.

Over the last year we’ve been busy surveying residents living in our homes to find out what they think about the services we provide. The TSMs cover repairs, safety, neighbourhood management, complaints and more.

Having spoken to 2,545 residents and analysed the findings we’ve now shared the results.

You can view all the TSM results (for both tenants and homeowners), as well as our plans for improvement, along with details of how we carry out the surveys, here.