We’re working hard behind the scenes to improve our systems and provide you with a better experience. By bringing together our resident records and systems from the two legacy organisations, we aim to offer you the best possible service in one place.

Whilst we’re working to make improvements, there will, at times, be some disruption to both our online portal services. This will be temporary, and we’ll let you know when these services will be unavailable. We thank you for your patience and understanding, as we work to complete this essential work.

For the time being, the contact details and online services you need to use to get in touch with us will depend on who used to manage the home you want to talk to us about; either Optivo or Southern Housing Group.

If you know who used to manage your home, the contact details you need are listed below. Not sure who to contact? Use our handy postcode checker and we'll tell you.

If you live in a former Optivo home, email contactus@southernhousing.org.uk or call 0800 121 6060

You can also use our online portal, MyAccount, log in or sign up here. 

If you live in a former Southern Housing Group home, email service.centre@southernhousing.org.uk, or call the appropriate number below:

The London boroughs of Barnet, Brent, Bromley, Croydon, Hackney, Hammersmith & Fulham, Haringey, Islington, Kensington & Chelsea, Lambeth, Lewisham and Southwark:	Call 0300 303 1061
The London boroughs of Barking & Dagenham, Bexley, Greenwich, Havering, Newham, Tower Hamlets, Redbridge and Waltham Forest, or Essex, or Kent, including Medway	Call 0300 303 1773
East and West Sussex	Call 0300 303 1063
Berkshire, Buckinghamshire, Gloucestershire, Hampshire, Northamptonshire, Oxfordshire and Wiltshire, as well as Runnymede and Waverly, Elmbridge, Mole Valley, Reigate, Banstead and Tandridge in Surrey	Call 0300 303 1064
Isle of Wight	Call 0300 303 1772

 

You can also use our online portal, log in or sign up, here.