Contact us

Need to contact us over the festive period?
Over Christmas and New Year we've different opening hours to normal. Read more.

Who to contact

Southern Housing is a new housing association that formed in December 2022 following the merger of Optivo and Southern Housing Group (SHG).

We are still in the process of integrating our internal systems. This means that at the moment the contact details and online services you need to use to get in touch with us will depend on who used to manage the home you want to talk to us about; either Optivo or SHG.

If you know who used to manage your home the contact details you need are listed below. Not sure who to contact? Use our handy postcode checker and we'll tell you.

Do you communicate using British Sign Language (BSL)?  You can now connect with us using SignLive, a free online BSL interpreting service that allows you to video call us with an interpreter who can relay your conversation. Find out more about our BSL service.

We aim to provide an accessible service for all our residents. Find out more about the tools and services available.

We’re making improvements to our services

We know some of our services aren’t yet reaching the levels we’d like, or our residents expect. Following our merger, we’ve been working hard to integrate our teams and IT systems to improve our services. You can find out more about the specific improvements we’re making to our services here.

We’re committed to providing our residents with a great service. Your feedback is valuable to us as it helps us to continually improve our services.

We encourage you to get in touch if you have any feedback or compliments, or if you wish to discuss anything you’re unhappy about. How to contact us? The details you need can be found at the top of this page.

Contact us now to make a complaint Find out more about the complaints process

Press and media enquiries

If you're a journalist with a query for us please contact our Communications Team.

Make a media enquiry