How did you contact us? *
Telephone
How well could you understand and hear the advisor who answered your query? *
Please rate on a scale of one to five - with one being the worst and five being the best
Did your advisor give enough time to raise your query and answer questions? *
Please rate on a scale of one to five - with one being the worst and five being the best
How well did your conversation flow? *
Eg. were you able to speak without interruption? Did you feel the conversation went at the right pace for you? Please rate on a scale of one to five - with one being the worst and five being the best
How well did you feel the advisor listened and understood your query? *
Eg. were you able to speak without interruption? Did you feel the conversation went at the right pace for you? Please rate on a scale of one to five - with one being the worst and five being the best
Was the advisor clear on what they could help you to do? *
Did your advisor make it clear what the next steps would be? *
Did your advisor use 'time speak'? *
Did they tell you how long things would take? Did they give you exact dates for next steps?
Did your advisor tell you what was possible, or what to expect? *
Did they tell you how long things would take? Did they give you exact dates for next steps?
How fairly and respectfully were you treated? *
Please rate on a scale of one to five - with one being the worst and five being the best
How easy was it to interact with the advisor? *
Please rate on a scale of one to five - with one being the worst and five being the best
How would you rate the knowledge of the advisor *
Please rate on a scale of one to five - with one being the worst and five being the best
How would you rate your experience? *
Please rate on a scale of one to five - with one being the worst and five being the best
Email
How well did your conversation flow? *
Eg. were you able to speak without interruption? Did you feel the conversation went at the right pace for you? Please rate on a scale of one to five - with one being the worst and five being the best
How well did you feel the advisor listened and understood your query? *
Eg. were you able to speak without interruption? Did you feel the conversation went at the right pace for you? Please rate on a scale of one to five - with one being the worst and five being the best
Was the advisor clear on what they could help you to do? *
Did your advisor make it clear what the next steps would be? *
Did your advisor use 'time speak'? *
Did they tell you how long things would take? Did they give you exact dates for next steps?
Did your advisor tell you what was possible, or what to expect? *
Did they tell you how long things would take? Did they give you exact dates for next steps?
How fairly and respectfully were you treated? *
Please rate on a scale of one to five - with one being the worst and five being the best
How easy was it to interact with the advisor? *
Please rate on a scale of one to five - with one being the worst and five being the best
How would you rate the knowledge of the advisor *
Please rate on a scale of one to five - with one being the worst and five being the best
How would you rate your experience? *
Please rate on a scale of one to five - with one being the worst and five being the best
Consent
Consent for storing submitted data *

Further information

Contact us

If you've a question, please contact us residentscrutiny@southernhousing.org.uk