Repairs and home improvements

We want you to be happy in your home and with the services we provide.

If you're looking to contact us about repairs or an improvement you'd like to make to your home, make sure to check out the information below to find out more about our service.

Report a repair

Read more about our repair responsibilities and what you need to do to report something to us.

Home improvements

Apart from decorating, if you're living in a rental property you'll need our permission to make other improvements or alterations to your home.

Renewing and replacing parts of your home

We're dedicated to renewing and replacing different parts of your home to keep you safe and secure, as well as enhance your living experience.

Heating and hot water

We want to ensure your home has access to the heating and hot water your household needs.

Aids & adaptations in your home

If you need help getting around your home, then we'll do all we can to make sure your home meets your needs.

What to expect when you move in

Our Empty Homes Standard outlines how your new home will be clean, safe, secure and in good repair ready for you to move in.

We're making improvements to our repairs service

We’ve significantly increased resources in areas such as repairs, maintenance, and complaint handling.

When we merged we had 25,000 outstanding repairs. However we're pleased to say we've now reduced this by nearly 50%.

Read how we're improving our resident services