Anti-social behaviour (ASB)

This is illegal. Please report it to the police immediately.

Once you’ve reported it to them, let us know, including the incident report number and police officer’s name if you know them.

You can also contact your local council if you're in need of emergency rehousing.

This is illegal. Please report it to the police immediately.

Once you’ve reported it to them, let us know, including the incident report number and police officer’s name if you know them.

You can also contact your local council if you're in need of emergency rehousing.

This is illegal. Please report it to the police immediately.

Once you’ve reported it to them, let us know, including the incident report number and police officer’s name if you know them.

You can also contact your local council if you're in need of emergency rehousing.

We all have different levels of tolerance when it comes to noise in our homes.

Try having a friendly word with your neighbour first. They might not realise they’re disturbing you.

If you’re still being bothered, you can contact your Environmental Health Team through your local council. If the noise continues, report it to us.

We'll ask you to log incidents or use our Noise App to gather evidence of the noise.

If you’re worried about the safety of a child please contact:

1. social services safeguarding team
2. the NSPCC
3. the police

If it’s just general noise or one-off party, we wouldn’t usually consider this to be anti–social. You can still report to us as we may be able to help improve the situation.

We do not consider reasonable amounts of DIY to be ASB.

Try having a friendly word with your neighbour first. They might not realise they’re disturbing you.

If you’re still being bothered, you can contact your Environmental Health Team through your local council.

If the noise continues, report it to us. We'll ask you to log incidents or use our Noise App for 2 weeks before deciding whether it's excessive.

If you’re concerned about someone’s pet, please contact the RSPCA.

Try having a friendly word with your neighbour first. They might not realise they’re disturbing you.

If you’re still being bothered, contact an environmental health officer at your local council.

If the noise continues, or you don’t feel comfortable speaking to your neighbour, report it to us.

If it’s just general noise, we wouldn’t usually consider this to be anti–social. You can still report to us as we may be able to help improve the situation.

This includes noises like vacuuming, walking around, doors opening, loud conversations etc.

If you’re bothered by it, have a friendly word with your neighbour first. They might not know they’re disturbing you.

If it’s just general noise, we wouldn’t usually consider this to be anti–social.

You can still report to us as we may be able to help improve the situation.

If you overhear your neighbours shouting or arguing and believe they may be experiencing domestic abuse, you can find out more about domestic violence on our website.

You can report it to us and:

1. social services safeguarding team
2. contact the police

If you’re worried about the safety of a child please contact:

1. social services safeguarding team
2. the NSPCC
3. the police

If it’s just general noise or a one off incident we wouldn’t usually consider this to be anti–social.

You can still report to us as we may be able to help improve the situation.

A dog can be dangerous and it’s an owner’s responsibility to keep their dog under control.

You’re not allowed to keep any dog mentioned in the Dangerous Dog Act.

If you’re scared that a dog is going to attack you, make sure you’re safe and contact the police. You can report anonymously to Crimestoppers.

Once you’ve reported it to them, let us know, including the incident report number and police officer’s name if you know them.

We’ll be in touch to decide whether this meets our criteria to investigate further and agree actions with you. You may be asked to provide any supporting evidence.

This is illegal and very dangerous. Please don’t put yourself at risk to deal with this. You should make sure you’re safe and then report it to the police immediately.

You can report anonymously to Crimestoppers.

Once you’ve reported it to them, let us know, including the incident report number and police officer’s name if you know them.

We'll work in conjunction with the police to ensure the safety of your community.

If you've received a threat of violence, this should be reported to the police immediately.

Once you’ve reported it to them, let us know, including the incident report number and police officer’s name if you know them.

If you’ve reported an offence to us, we’ll be in touch to decide whether this meets our criteria to investigate further and agree actions with you. You may be asked to provide any supporting evidence.

Physical violence is illegal. Please report it to the police immediately.

Once you’ve reported it to them, let us know, including the incident report number and police officer’s name if you know them.

If you’ve reported an offence to us, we’ll be in touch to decide whether this meets our criteria to investigate further and agree actions with you.

You may be asked to provide any supporting evidence.

Substance misuse is illegal.

Please report it to the police immediately. You can report anonymously to Crimestoppers. Some Environmental Health Teams deal with this, you can check through your local council.

Once you’ve reported it to them, let us know, including the incident report number and police officer’s name if you know them.

You can keep a log of incidents if you see it happening frequently. This may be useful as evidence if the police press charges.

This is the act of taking over the home of a vulnerable person in order to establish a base for drug dealing or other illegal activity. Please report it to the police immediately.

You can report anonymously to Crimestoppers.

Once you’ve reported it to them, let us know, including the incident report number and police officer’s name if you know them.

You can keep a log of incidents if you see it happening frequently. This might be useful as evidence if the police press charges. We'll work in conjunction with the police to ensure the safety of your community.

Please don’t put yourself at risk to deal with this. Call the police if they’re needed.

Once you’ve reported it to the police, let us know, including the incident report number and police officer’s name if you know them.

If these incidents are linked to one of our properties, we'll consider appropriate next steps to resolve the issue.

You’re responsible for getting rid of large waste items. The council will take these away, but will usually charge for this. You can find out how to arrange this here.

If you spot fly-tipping in your neighbourhood, you should report it to your local council.

If we remove bulk waste, the cost of removal may be added to the service charge for that estate.

We want your neighbourhood to be clean and pleasant to live in. We look after our neighbourhoods by carrying out regular inspections to ensure they meet our quality standards.

Where we've identified graffiti, we'll work with our contractors to arrange removal within 5 working days.

If the graffiti is offensive, we'll remove it within 1 working day. If you spot any graffiti, please report this to us (link below).

If people are congregating in the communal areas in your building please don't put yourself at risk in an effort to deal with this.

Call the police if they’re needed.

Once you’ve reported the matter to the police please then let us know, including the details of any incident report numbers and and police officer’s name if you know them.

If these incidents are linked to one of our properties, we'll consider appropriate next steps to resolve the issue.

Please don’t put yourself at risk to deal with this. Call the police if they’re needed.

Then contact us to let us know. Please include any details that may be useful (for example, any police incident report numbers or police officer names, if you contacted them).

If these incidents are linked to one of our properties, we'll consider appropriate next steps and will work in conjunction with police (if required) to resolve the issue.

This is not considered anti-social behaviour.

We'll refer to relevant procedures to discuss how we can assist you and talk through any options.

We take any harassment very seriously and won’t allow discrimination of any kind.

Hate crime is illegal. Please report it to the police immediately.

Examples of hate crime can include targeting someone's:

1. Race, culture, country of origin or immigration status (this is Racial abuse)
2. Gender (this is Sexist abuse)
3. Sexual orientation (this is Homophobic abuse)
4. Transgender or transsexual identify (this is Transphobic abuse)
5. Religion (this is Religious abuse)
6. Age (this is Ageist abuse).

After reporting a hate crime to the police please let Southern Housing know too (information such as the incident report number and police officer’s name is useful to include, if you know them).

After reporting a hate crime to us we’ll be in touch within one working day to decide whether this meets our criteria to investigate further and agree actions with you. You may be asked to provide any supporting evidence.

If you're being harassed, intimidated or verbally abused by your neighbour, please report this incident to us. We’ll be in touch to decide whether this meets our criteria to investigate further and agree actions with you, considering conflict resolution.

You may be asked to provide any supporting evidence. If you’re concerned for your safety, please call the police immediately as they may consider the incident as a crime depending on what's happened.

If you’ve reported it to them, let us know the incident report number and police officer’s name if you know them. Keep a log of incidents if this has happened more than once. This may also be useful as evidence if the police press charges.

If the incident is serious or life-threatening, please call 999 immediately and speak to the emergency services.

If the incident involves a crime not requiring an emergency response, please call 101. For example if:

• Your car has been stolen
• Your property has been damaged
• You suspect drug use or dealing in your neighbourhood

Alternatively:

• Give the police information about crime in your area

If you’re experiencing anti-social behaviour it can be a tough time and we understand that.

Your case officer will stay in regular contact with you and there's also options for extra support from a range of local services in your area.

This can include

• Victim Support – a national charity that supports people affected by crime or traumatic events.
• Local mental health services – if you need some extra support due to mental health issues.
• Local substance abuse services – if your experience of anti-social behaviour is being made worse due to substance abuse issues.
• Other internal teams.

We will always talk to you about your support needs and never speak to a third party about your case without your permission.

We attempt to resolve all ASB complaints quickly and will work with partner agencies where appropriate. More information can be found in our ASB policy.

If you’ve reported ASB to us and feel the action we’ve taken isn’t helping to tackle the problem, then there are a number of things you can do:

1. 1) Make a complaint to us
   
   You can progress a complaint through Southern Housing’s complaints procedure.
   
   If you make a formal complaint a Southern Housing manager will investigate and respond to it.
   
   You can also escalate your complaint if you’re still dissatisfied after we respond.
   
   
   
2. 2) Make a complaint through your local authority (LA): a ‘Community trigger’
   
   The ASB, Crime and Policing Act 2014 brought in measures to give victims and communities more say in the way their ASB reports are dealt with.
   
   This includes the Community Trigger (also known as the ASB case review). It gives victims the right to request a multi-agency case review where a local authority’s threshold is met.
   
   If you meet your local authority’s threshold for a community trigger (usually 3 separate ASB reports in a 6 month period), they’ll arrange a meeting with you and the key agencies dealing with the ASB to review the case.
   
   At this meeting an independent panel will listen to your concerns. They’ll also hear what the different agencies involved have done to tackle the ASB. The panel then make recommendations on further action to improve things for you.
   
   Community triggers are taken very seriously and all agencies involved are fully expected to act on any recommendations they receive.

What’s the difference between them?

You can make a formal complaint to Southern Housing if there’s been one service failure. A community trigger usually requires you to report 3 separate incidents first.

Our formal complaints are investigated and dealt with by Southern Housing colleagues. A community trigger is co-ordinated by your local authority and involves an independent panel reviewing the case.

A complaint will only consider Southern Housing’s actions whereas a community trigger will consider the actions of all key agencies dealing with the ASB

Which one should I use?

Our complaints process and the community trigger are independent of each other. Each has its own conditions to be used.

You’re not required to make a formal complaint before applying for a community trigger. However if you’re not satisfied with our response we’d appreciate the opportunity to resolve this through our complaints process first.