Residents from our Hindle House estate in Hackney told us they wanted better communication from us and more engagement. They also expressed concerns about our service delivery and the number of outstanding repairs on the estate.
Because of this, we co-created a working project group to bring residents and colleagues together. Our operational teams visited the local community centre at Hindle House to have open discussions to pinpoint the main areas of concern, and to work towards a solution.
Improving the relationships between us was a key focus for the project group. We’ve been engaging with the residents at Hindle House to make decisions about the estate collaboratively where possible, and our resident involvement team are in regular contact to provide updates. We’ve also set up a dedicated webpage and regular newsletters to ensure we’re keeping all on the estate informed.
Residents said they wanted more community projects and a better space to host them. As part of the project our contractor United Living invested over £12,000 to make improvements to the existing community centre, which included redecoration works, replacement of lights and minor electrical and plumbing work. We have since held two drop-in sessions at the community centre for residents to share their ideas and visions for future community projects.
Working in partnership
Changes on the estate have happened but we still have some work to do. Going forward, it’s essential that changes are sustainable and we must work in partnership. To really understand the lived experience of our residents, front-line colleagues have got to get out of their desks to visit the grass roots of our communities.
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