Annual Complaints Performance and Service Improvement Report
This report covers our compliance with the Housing Ombudsman Complaint Handling Code, and our complaints handling performance from April 2023 to March 2024.
We’ve included in the report:
- Our statement about performance from the board
- A summary of complaints including the numbers of complaints received and resolved, and the
response times - Compliance with the Housing Ombudsman
- Complaints Handling Code link
- Housing Ombudsman cases and reports on our complaint handling
- Service improvements made as a result of complaints.
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