It’s important to us that all our residents and customers across the Island have a say in the service they receive. This helps us make sure what we offer is customer-led, relevant, and useful.
Resident involvement
We have a structure in place designed to give our residents, and people who use our services, the opportunity to get involved, let us know what is working well and tell us how to improve our services.
There are many benefits of joining, including:
- To meet fellow residents and people who use the services
- To develop new skills and have new experiences
- To make sure your voice and the views of your neighbours are heard
- To learn all about the different services we provide across Supporting Independence and Care and meet the staff responsible for delivering them.
We're always pleased to hear from residents and people who use our services who want to get involved. We meet four times a year in our Newport office and people are welcome to attend as much or as little as they like. We can help with transport needs, and support or peer workers are welcome to come along too.
If you're interested in joining the resident group, please speak to your support worker or the manager of the service you use. They will help you to join the group.
More ways to be involved
Our Quality Assurance and Housing Team make sure we deliver excellent customer service. They listen to feedback from our residents and use this to improve our services.
We involve our residents and customers in events and activities, such as the Supported Involvement Day, which celebrates the residents and customers we work with.
Regular focus groups and surveys help us understand what our residents and customers are thinking, what their needs and priorities are, and how effectively we are helping them.
Our residents and customers play a key role in setting up and running regular and inclusive events at all our schemes. These include day trips, evenings out, film nights, cookery and first aid courses, crafting lessons, and sporting activities.
We also help our residents and customers take part in:
- Coffee and chat sessions
- Swimming club
- Food, nutrition and cooking evenings
- Games and quiz nights
- Clubs and groups
- Scheme-based activities and events.
Peer Support Workers
Our Peer Support Workers have lived experience of autism and homelessness. They support people experiencing mental distress, providing formalised peer support and practical assistance to help them regain control over their lives and their own unique recovery process.
