Things that you can do that may help
Mould needs water to grow. There are three ways to reduce it:
- Control household moisture
- Careful heating
- Careful ventilation.
Our Damp and Mould leaflet pulls together some top tips which will help prevent condensation, damp and mould.
Read the Damp and Mould leaflet
We’re proactively dealing with the issue of mould and damp in our homes
We’re taking proactive steps to install data loggers in our homes to see how the property is performing. They record heat, humidity and moisture levels to help us work with residents to identify and rectify any issues before they happen.
We work alongside our residents throughout in cases where damp and mould are present.
We’ve also got a programme which looks at the condition of our homes, with 20% of our homes visited each year. Most of the cases we’ve dealt with over the last year were picked up via this programme.
We’ll continue to make information readily available to you here on our website and via our resident newsletter.
We’ve reviewed all complaints and reports of damp over the past few years. We wanted to see if there’s anything more we should have done or we can do.
We’re tracking damp and mould cases closely. These are prioritised by risk, and we’re keeping residents up to date with proposed resolutions and progress. We understand the importance of strong communication.
We’re working with relevant local authorities to find solutions together in cases where residents have asked to move.
We’ve worked with a group of our residents to improve our service to you. Here are some of the changes we’ve already made:
- Provided additional damp and mould refresher training to our surveyors and front-line teams - asking them to report any concerns
- Fitted more devices which monitor heat, humidity and moisture point in homes. This follows successful pilots in recent years
- Expanded our surveying team to help deal with the workload.
- Our teams must record whether damp or mould is present in a property as part of our regular inspections of homes. This automatically goes into our system
- We’ve created a dedicated team to look at this issue after a service review was conducted with residents.
Select the link below for a more in-depth look at what we’ve done.
Read more about our approach to tackling damp and mould
Reporting issues to us
We would urge any resident who has concerns about damp and mould to contact us immediately.
Our team are ready to support you, but it’s vital you tell us about any issues so we can help.
Working with residents to make improvements
We know that damp and mould can have a serious impact on both the health and wellbeing of residents. We wanted to know what could be done to understand more about the current situation, and make improvements for residents experiencing this issue.
Our Resident Scrutiny Panel examined residents' experiences, and analysed the current systems, processes and action plans here at Southern Housing and suggested improvements.
Read the Damp and Mould Report from our Resident Scrutiny Panel to find out what they said and next steps.
Read the report