Like many other organisations and housing providers, we’re impacted by the current high levels of inflation. As a not-for-profit organisation, every penny we receive is reinvested in services for our residents, including repairs, home upgrades, and frontline services.
To continue investing in good quality homes and services for all, we need to apply a rent increase from 1 April 2025.
You should have recently received your new rent and service charges information booklets.
FAQS
For more details on how these charges are calculated and what to do if you're struggling to pay, please refer to the FAQs below.
We, like many other organisations and housing providers, are impacted by the current high levels of inflation. We’re a not-for-profit organisation and every penny we receive is reinvested in services for our residents, such as repairs, upgrades to homes and frontline services.
In order to continue investing in good quality homes and services for all, we need to make an increase to the rent to be applied from 1 April 2025.
How much you need to pay every month is detailed in the booklet we sent to you in the post. If you’d like to calculate it yourself, you multiply your new weekly rent by 52 then divide by 12.
If you receive Housing Benefit, you’ll need to let your local authority know so they can adjust your payments.
If you receive help for housing costs from Universal Credit (UC) you must let the DWP know about your rent change on or after the date of your rent increase. Please use the ‘confirm your housing costs’ form, which will appear as a ‘to-do’ on your online journal from 1 April 2025.
If you pay by Direct Debit, you’ll receive a letter confirming your new amount from 1 April 2025.
If you pay by standing order, you’ll need to let your bank know that you need to change this.
If you’re struggling to pay, please contact us. It’s always best to talk to us as soon as possible.
We can explain through your options and our friendly advisers can make sure you’re getting the financial support you’re entitled to and advise you on how to apply if you aren’t.
Our Social Impact Team offers free practical and confidential financial guidance to help you keep on top of your rent and household bills.
They can also put you in touch with other services, help you get online and support you with jobs, skills and training.
Find out more about support availableWe’ve calculated the rent increase following strict guidelines set by the government. Your rent increase is detailed in the booklet we sent in the post. If you’re unable to find the booklet, please contact us.
Yes. Your service charges cover all the services we provide to your home. This will vary depending on where you live - for example a house in a street usually wouldn't have a service charge, but a house on an estate probably would. Flats almost always have a service charge unless they're affordable rent, intermediate rent, or market rent.
In your rent increase booklet, you’ll find a full breakdown of your service charges and what they cover. We always look for value for money in the services we provide and aim to balance the quality of the services against the cost.
We carefully review rent and service charge levels every year. It’s vital you pay your rent and service charges under the terms of your tenancy or lease.
If you don’t pay your full rent and service charges, your account will go into arrears, and we’ll take action to recover the unpaid sums. You may end up facing more debt and court costs, making things even more difficult.
If you think you’ll have difficulty paying, please contact us as soon as possible to find out what support is available.
Contact usIf you have a query about the services you are charged for, please contact us.
Contact usYes. You can find out about your new rent and service charges in the booklet we sent to you in the post.
