It’s important to remember Southern Housing is a newly formed organisation and one of our key objectives is to listen and act on resident feedback. We’re unable to alter the past, but we can change the future.

We'll continue to send you newsletters which will be uploaded onto this page (see below). Please note, we're now looking at making these newsletters quarterly.

Contacting us

Here’s how to get in touch with us if you’ve any questions.

  • Call us on 0300 303 1061. Select 1 for repairs, including gas and lifts, 2 to make a payment and 3 for everything else.
  • Email us via service.centre@southernhousing.org.uk
  • If you have a non-emergency repair, email: shghh@unitedliving.co.uk - Please include your name, address, phone number and details of the repair.
  • Online account: You can use your online account to book repairs, make payments, update your account, contact us or access services. If you don’t have an online account you can register for one by clicking the link below.

Register 

Our standard office hours are Monday to Friday between 9am and 5pm. Outside of these hours, we run an out-of-hours service for emergencies only.

Other key contacts

  • Parking – You’ve raised several parking issues on surrounding roads where Hackney Council are responsible for enforcement. You can contact them to report illegal parking or nuisance parking via email: parking.enforcement@hackney.gov.uk
  • Anti-social behaviour - You can report anti social behaviour by calling us on 0300 303 1061 and pressing option 3.  We would also encourage you to report any anti social behaviour to your Safer Neighbourhood Policing Team for Shacklewell. They can be reached on 0208 721 2924.

*UPDATE ON 22 DECEMBER 2023

Action plan

We promised an Action Plan for Hindle House by the end of August 2023. Thank you for all your feedback which has helped us pull this together and prioritise what’s important to you.

We'll be updating this web page to let you know how we’re getting on with each action point:

  1. Keeping you informed - we’ve increased our engagement levels with monthly newsletters, regular meetings and created this dedicated web page. 
  2. Improve response times from United Living, including calls answered promptly - response times have improved significantly, with over 95% of calls being answered promptly.
  3. Improve relationship between Southern Housing and residents - we’ve been working with residents to formalise a Hindle House Tenant Residents’ Association. Their working relationship between residents and staff feels more positive following the meeting in June 2023. Decisions about Hindle House are made collaboratively, where possible, and our Resident Involvement Team have kept in regular contact with the Tenant Residents’ Association to provide regular updates.
  4. Deal effectively with historic disrepair cases - we’ve a consistent presence at Hindle House, working on resolving any historic disrepair cases. 
  5. Deal effectively with damp and mould issues - damp and mould issues have significantly reduced, and we continue to work on this. We’d urge any resident who has concerns about damp and mould to contact us immediately: www.southernhousing.org.uk/contact-us
    Our team are ready to support you, but it’s vital you tell us about any issues so we can help.
  6. Fix the roofs at Hindle House - this has been completed. We confirmed this in our September 2023 newsletter. The work included replacing damaged tiles and lead, gutter cleaning and repairs, installing new brackets and repairing disconnected drainpipes.
  7. Stop water coming into communal areas - we’ve installed new door seals and thresholds in the front and rear of the building which currently is preventing water ingress. We’ll continue to monitor the situation and take action should the problem reoccur. 
  8. Fix the intercom system - we’ve received quotes for a new intercom system and have passed these to our procurement team. We will update residents on this web page and the newsletter when we have further news.
  9. Fix the lifts - we’re unaware of any issues with the lifts currently, but please report to us immediately if there are any problems.
  10. Address anti-social behaviour issues, including unwanted visitors, drug use and noise - we’ve a new Home Services Manager working closely with the Tenant Residents’ Association and local police to address any issues surrounding anti social behaviour.
  11. Make it clear to residents how they can contact Southern Housing - either by phone, online, or in person, including how to make a complaint - we’ve included the contact details in every newsletter and this dedicated web page.
  12. Refurbish the community centre and deliver more community projects for residents - United Living have invested over £12,000 to make improvements to the community centre. This work completed on Friday 29 September. over 30 residents attended our drop-in event at the community centre on 12 October. This was a chance to share your ideas and vision for future community projects at Hindle House. We look forward to sharing more details in 2024.
  13. Check the low water pressure at Hindle House - we identified the issue that was causing some residents to experience poor water pressure. This was fixed in December 2023, but please let us know if you are experiencing any further problems.
  14. Deliver bike boxes to the estate - the new bike boxes were installed in December 2023.

Newsletters