Would you like further support?
We want everyone to feel comfortable accessing our services, no matter how you prefer to communicate. Here's how we can help:
- Using British Sign Language? Connect with us through our free BSL video interpreting service. Find out more.
- More comfortable speaking in another language? We're happy to arrange to talk to you using your preferred language via the phone. Just let us know when your language when you contact us.
Everyone's needs are unique. Tell us how we can adjust our services to better support you— we offer many formats and options to ensure you get the best possible experience - alternative formats available.
Online
Our online service MyAccount can be used by everyone; existing residents and the general public.
As well as sending us messages residents can also use MyAccount to manage their rent and repairs (plus lots more!) from the comfort of their own home. If you login and email us using MyAccount, you can also keep track of your conversation history with us.
TELEPHONE
You can call us on 0800 121 60 60.
We’re available from 9am to 5pm Monday to Friday. An emergency service operates outside these hours.
We may take longer to answer calls in the morning (between 9am and 11am) as this is our busiest time. The quickest way to contact us for non-urgent enquiries is through MyAccount.
If you call us, please remember our staff are here to help you and should not be subject to abuse. We have a zero tolerance on verbal abuse or the use discriminatory language. We’ll end calls if such language is used.
POST
If you’d like to write to us, you can send a letter to the following address:
Southern Housing,
Building 800,
Guillat Avenue,
Kent Science Park,
Sittingbourne,
ME9 8GU.
