Contacting us (for homes previously managed by SHG)
Here's how you can contact us about a home previously managed by Southern Housing Group (SHG).
If you need to get in touch with us we're here to help. Our standard office hours are Monday to Friday between 9am and 5pm. Outside of these hours we run an out-of-hours service for emergencies only.
For non-emergency enquiries the best way to reach is is through our online service. For emergencies please always phone us.
Need to contact us over the festive period? Over Christmas and New Year we've different opening hours to normal.
Do you communicate using British Sign Language (BSL)? You can now connect with us using SignLive, a free online BSL interpreting service that allows you to video call us with an interpreter who can relay your conversation. Find out more about our BSL service.
We aim to provide an accessible service for all our residents. Find out more about the tools and services available.
Online
You can use your Online Account to check your rent account and make payments, book and manage repairs, update your tenancy information, access online services and use our contact forms.
Alternatively you can contact us online by emailing us at service.centre@southernhousing.org.uk. Or those looking to report a repair can do so using our online repairs tool.
Telephone
If you need to get in touch with us we're here to help. Our standard office hours are Monday to Friday between 9am and 5pm *. Outside of these hours we run an out-of-hours service for emergencies only.
If you need to contact us the phone number for your area can be found in the table below.
Please note: We're aware of a problem affecting some of our telephone lines. Some callers are finding that there's a period of silence at the very start of the call (lasting 30 to 40 seconds). If this happens to you please continue to hold and your call will eventually get connected to us as normal.
Last updated: 5pm on Wednesday 18 December 2024
| The London boroughs of Barnet, Brent, Bromley, Croydon, Hackney, Hammersmith & Fulham, Haringey, Islington, Kensington & Chelsea, Lambeth, Lewisham and Southwark: | Call 0300 303 1061 |
| The London boroughs of Barking & Dagenham, Bexley, Greenwich, Havering, Newham, Tower Hamlets, Redbridge and Waltham Forest, or Essex, or Kent, including Medway | Call 0300 303 1773 |
| East and West Sussex | Call 0300 303 1063 |
| Berkshire, Buckinghamshire, Gloucestershire, Hampshire, Northamptonshire, Oxfordshire and Wiltshire, as well as Runnymede and Waverly, Elmbridge, Mole Valley, Reigate, Banstead and Tandridge in Surrey | Call 0300 303 1064 |
| Isle of Wight | Call 0300 303 1772 |
Post
If you’d like to write to us, you can send a letter to the following address:
Southern Housing,
Building 800,
Guillat Avenue,
Kent Science Park,
Sittingbourne,
ME9 8GU.
ARRANGE A MEETING (APPOINTMENT ONLY)
If you prefer to come and talk to someone in person, it’s possible to arrange a meeting at one of our local offices. Please note: you need to phone us in advance to arrange a face to face meeting.
