Jane is the Chief Operating Officer at Southern Housing. She held the same position at Optivo from 2017. Prior to this, Jane held a number of executive roles at AmicusHorizon from 2008.
Jane has worked in housing for over 30 years and has held senior executive roles in housing management, development and home ownership. She is a board member of settle housing association. And she has held a number of advisory roles for Government on Fire Safety and was on the RSH sounding board for the Tenant Satisfaction Measures.
Jane is passionate about delivering excellent customer services. She has delivered sector leading performance through the use of real time data, segmentation and customer insight. She has driven continuous improvement and efficiencies through her vision and enthusiasm for technology solutions including predictive analytics, Robotic Process Automation, Artificial Intelligence, Internet of Things and bots.
She has strategic responsibility for the following services:
- Housing Management
- Complaints
- Income Management
- Home Ownership
- Social Impact
- Corporate Health & Safety
- Legal Services
- Residential Care Homes
- Student and Key Worker homes
- Partnerships with other providers
- Fresh Visions Charity
- Compliance with the consumer standards (excluding quality and safety standards).
