Your rights as a resident

Your Southern Housing tenancy agreement set out your rights (what you can expect from us) and your responsibilities (what we will expect from you during your tenancy).

Your lease is a legal document that outlines the responsibilities and expectations between you and us, as the freeholder of your building.

It specifies what you can expect from us and what we require from you during the term of your lease. 

We know a reliable repairs service keeps you safe, secure, and warm as well as protecting your home for future generations. 

Find out more about our legal obligations to carry out repairs to your home.

The Decent Homes Standard sets the compliant standards for the conditions social and affordable homes must be in for our residents.

We want you to be safe and feel safe in your home. Read more about how we’re doing this.

We’ll consider any request for adjustments that help meet your specific needs, whether it’s to your home, our communication methods, or how we deliver services to you. 

We’re committed to ensuring that your home remains safe and fit for human habitation in line with legal requirements, including the Homes (Fitness for Habitation) Act 2018.  

As a provider of social housing, we’re committed to delivering services that comply with the regulatory standards established by the Regulator of Social Housing.  

These standards cover both consumer and economic areas, ensuring we meet legal requirements and provide quality service. 

If you'd like to speak to us we're here to help.

We encourage you to get in touch if you wish to discuss anything you’re unhappy about or have any feedback

We have a range of opportunities for you to shape our services and hold us to account. Find out more and join in!