ASB includes actions like excessive noise, verbal abuse, criminal damage, and other behaviours that disrupt communities and make residents feel uncomfortable or unsafe.
In the past year, we received over 1,300 ASB reports from residents across London, the South East, the Isle of Wight, and the Midlands. This accounts for 2% of all our households.
- 1,328 ASB cases reported by residents in 2023/24.
- 35% of ASB cases involved verbal abuse, intimidation, or harassment.
- 17% involved noise disturbances.
- 12% involved criminal behaviour.
- 12% involved physical violence.
Raising the alarm
Worryingly, 44% of people waited over one year before reporting their situation to us. There’s several reasons behind this. However, we’re taking action to reassure and encourage residents to report their issues to us earlier.
Our data shows that most people report ASB issues by phone (61%). And while 73% of residents agreed it was easy to report ASB, some did express frustration when their cases take too long or don’t seem to be resolved. We’re expected to use legal action as a last resort and instead explore more informal ways to resolve problems first, such as mediation. Resolving ASB relies on the co-operation of all parties. And when a resident continues to cause problems, we can only take more serious action where there’s sufficient evidence. If a person causing problems has support needs, they need opportunities to engage with available support. This can all add to the time taken to resolve the ASB.
Resident feedback
Residents shared that they often felt like they were passed around to different teams without getting real solutions. Others mentioned they wanted faster updates on what’s being done about their ASB case. Hearing these concerns, we're taking steps to improve our ASB service.
Taking action
To address these issues, we're increasing training for staff to handle ASB reports faster and more effectively. A new “Place Custodian” model is also being introduced, where a dedicated staff member will be responsible for overseeing issues in specific areas. This will allow us to provide more personal, local support and help build stronger relationships with residents.
Additionally, the ASB service is making it easier to report issues online and has useful tools like a noise app to help record problems.
By implementing these changes, we aim to create safer and friendlier communities where everyone can feel proud of where they live.
Further information
Anti-social behaviour
We take reports of ASB very seriously as we know it can affect your quality of life and our trained teams are here to help.
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