We're here to take calls and help with any enquiries you have during the following times:
- Friday 22 December – 9am – 4pm
- Monday 25 December & Tuesday 26 December - closed EMERGENCY CALLS ONLY
- Wednesday 27 December - 9am – 5pm
- Thursday 28 December – 9am – 5pm
- Friday 29 December – 9am – 4pm
- Monday 1 January 2024 - closed EMERGENCY CALLS ONLY
Normal hours resume from Tuesday 2 January 2024
Emergency Repairs
If you have an emergency outside of these times, such as severe flooding, an uncontainable leak, gas leak, complete electrical failure or lift breakdown, please call us.
As Southern Housing is a new housing association (formed following the merger of Optivo and Southern Housing Group), the way in which you report repairs that we are responsible for to us will depend on who used to manage your home; either Optivo or Southern Housing Group. Please select the appropriate option below.
Remember your rent this Christmas
Are you struggling to pay your rent? Are you concerned about managing costs over the winter period? We can help if you get in touch with us.
Support for you this Christmas
You'll find lots of useful information on our website - click the links below for more:
Support for residents Check out our cost of Living Survival Guide
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