You deserve a good repairs service.
When we merged we had 25,000 outstanding repairs. This had an impact on the service you’ve received and we’re sorry. However, we’re pleased to say we’ve now reduced this by nearly 50%.
We’re holding our contractors to account and working together to create a new set of repair standards.
We know we’re on a journey and it won’t be fixed overnight. Thank you for your patience and understanding while we get there.
Amongst other things:
• We’ve increased our budget for repairs by £8m
• We’ve increased our repairs workforce by 21%
• We’re investing in all our frontline workers to achieve the high standards you deserve.
You can download the repairs poster here.
Want to find out more?
To find out more about our approach to improving our repairs service, please take a look at this recent blog from Yvette Carter, Executive Director for Contract Services.
Our news
All Articles- 19 December 2024
- Care
Festive celebration spreads Christmas cheer amongst care and support residents
- 19 November 2024
Southern Housing features prominently in latest G15 “Room to Grow” report
- 18 October 2024
- Support and advice
Anti-Slavery Day – do you know the signs and what to do?
- 12 September 2024
- Independent Living
Farewell function celebrates work completing at Alexander Court
- 03 September 2024
- Care
Care and support residents get together for sustainable summer event
- 28 August 2024
- Announcement
Southern Housing upgraded to highest governance rating by Regulator
- 07 August 2024
- Publications
Latest ESG report highlights sustainability milestones &future commitments
- 21 June 2024
Southern Housing boosts local wildlife with swift nest bricks installation in Battle
- 11 June 2024
- Independent Living
Former London bus conductress, Lillian, celebrates centenary birthday
- 21 May 2024
Investing in our existing homes: Over £200K awarded to upgrade heat network at Vega Building
- 03 May 2024
- Support and advice
Ignite fun not fire this weekend – never barbecue on a balcony
- 23 April 2024
Earth Month Week 4: Cultivating Biodiversity - community heroes making a difference
- 22 April 2024
- Support and advice
It’s not flattering or romantic, it’s a crime - Stalking Awareness Week
- 19 April 2024
Blog: Navigating cultural integration - Building a unified identity at Southern Housing
- 15 April 2024
- Support and advice
Home condition surveys, what they are and why you might need one
- 02 April 2024
- Sustainability
It's Earth Month - Waste Reduction: Small Changes, Big Impact
- 06 February 2024
Blog: A merging opinion - they work best when residents are at their heart
- 26 January 2024
- New developments
Work Progresses at 100% Affordable Development in Newhaven
- 09 January 2024
- Resident Involvement
Blog: The Resident Scrutiny Panel – our year one journey
- 09 January 2024
Blog: Listening to and acting upon residents’ feedback to shape our care services
- 14 December 2023
- Support and advice
The winter issue of your resident magazine, Shine, is here!
- 09 November 2023
- New developments
New Life Breathed into Shoreham-by-Sea's Waterfront with Affordable Housing
- 02 November 2023
- Sustainability
Our Climate Champions Shine Bright on the 2023 Climate Champion shortlist
- 17 October 2023
- New developments
Grand Avenue Wins Best Shared Ownership Development at Evening Standard New Homes Awards
- 14 June 2023