Winter weather guidance

Where will we be gritting?

Our Estate Teams will clear snow and spread grit according to committed sites (typically our sheltered and independent living Schemes) and, dependent on the availability of supplies, will be refilling grit bins as often as necessary.

If you're using grit from supplied grit bins, please ensure you follow the below steps to safely spread grit around your home:

Use a shovel to clear new snow before applying grit
Use it sparingly to clear paths, pavements, roads and steps outside the front of the property if they’re covered in snow or ice
Start early - it's much easier to clear fresh, loose snow compared to compacted ice that has been compressed by people walking on it
Make a pathway down the middle of the area to be cleared first, so you have a clear surface to walk on
Spreading some salt on the area you have cleared will help stop ice forming - table salt or dishwasher salt will work, but avoid spreading on plants or grass as they may be damaged by it
Don’t use hot water to clear snow or ice this will melt the snow, but may replace it with black ice, increasing the risk of injury
Don’t put grit down the drain as it may clog and cause blockages.
Make sure that you are wearing appropriate clothing when clearing snow and ice, regular PPE may not be adequate, ensure boots/shoes have non slip soles.

Problem with your heating or hot water system?

If you're having problems with your heating or hot water system, or you would like to discuss or rearrange your maintenance visits, then you will need to contact your contractor directly. To find out how to get in touch, please click the button below.

Please note, due to high level of calls contractors may not be able to meet normal response times for attendance and the repairs will take longer than normal to complete.

Find out more

Have any other concerns or questions?

The quickest and easiest way to contact us with non emergency enquiries is via our online services. You can also call us for emergencies related to your tenancy.

For serious or life-threatening incidents please call 999 immediately and speak to the emergency services.

We’re available to help during our standard office hours, Monday to Friday between 9am and 5pm. Outside of these hours we run an out-of-hours service for emergencies only.

An emergency repair is anything causing immediate risk to the health, safety, and security of any occupants and/or visitors to your home. Or causing immediate damage to a property’s structure, fixtures and/or fittings.

Typical emergency repairs include:

Water leaks to a water pipe or riser on the landlord side of the stopcock
Making safe immediately after a flood. e.g., checking electrics
Dealing with the effect of severe storm damage on your home’s structure (after the storm has passed)
Risk of falling masonry or structural collapse
Total loss of your electricity supply (excluding those caused by a Power Company)
Unsafe electrical fittings (excluding resident owned appliances)
Breaches of security to outside doors and windows (Broken glazing will be boarded; replacing glazed units is your responsibility)
Gas Leak within our property
Blocked mains drains, soil pipes or your only toilet
Heating loss for elderly/vulnerable residents at all times and during the period 31 October to 30 April for others
Passenger Lift breakdowns
Personal Mobility Lift breakdowns where we remain responsible for repairs/servicing
Insecure communal door access.

Note: This is not an exhaustive list. For more information, please see our Repairs policy.

When adverse weather conditions occur, we may experience higher call volumes than normal. For the quickest and most effective response, follow the advice above to direct your enquiry to the appropriate organisation.